Mr Skips Refund Policy
Thank you for choosing Mr Skips for your waste removal needs! We understand that situations can change, and you might need to adjust your skip bin rental. This policy outlines the conditions under which Mr Skips will offer a refund.
Full Refunds
- Cancellation before Delivery: You will receive a full refund if you cancel your skip bin rental at least 2 business days before the scheduled delivery date. No cancellation fee will be applied.
- Delivery Delays Caused by Mr Skips: If we are unable to deliver your skip bin on the scheduled date due to reasons within our control (e.g., truck breakdowns, scheduling errors), you will receive a full refund.
Partial Refunds
- Early Pick-up: If you request an early pick-up for your skip bin, no refund will be issued based on the unused portion of the rental period. A minimum fee of $25.00 will apply to cover administrative costs.
- Incorrect Skip Bin Size: If we deliver an incorrect size skip bin due to our error, we will promptly deliver the correct size bin and offer 1 extra days hire for any inconvenience caused.
No Refunds
- Cancellation After Delivery: Unfortunately, we cannot offer refunds for cancellations made after the skip bin has already been delivered.
- Overfilled Skip Bins: We cannot offer refunds for skip bins exceeding the weight limit or filled with prohibited materials (refer to our Terms and Conditions for details on weight limits and prohibited items). Additional charges will apply for overweight bins or improper disposal.
- Customer-caused Delays: If a pick-up is delayed due to factors outside of Mr Skips' control (e.g., bin inaccessible due to parked cars, permit issues), no refunds will be granted.
How to Request a Refund
To request a refund, please contact Mr Skips customer service by phone at 1300 725 058 or by email at mrskips24hr@gmail.com. Be sure to have your rental agreement information readily available.
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us. We're happy to help!